findabion.blogg.se - Call center representative part time

#Call center representative part time full
#Call center representative part time professional
#Call center representative part time windows

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.Excellent interpersonal skills and the ability to build relationships with your team and customers.The ability to thrive in a fast-paced environment where change and ambiguity prevalent.Strong team orientation and customer focus.Ability to multi-task, stay focused, and self-manage.Must be customer service oriented (empathetic, responsive, patient, and conscientious).An aptitude for conflict resolution, problem-solving, and negotiation.The ability to evaluate, troubleshoot, and follow-up on customer issues.Highly reliable with the ability to maintain regular attendance and punctuality.

#Call center representative part time windows

Basic understanding of Windows operating system.

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

The ability to type swiftly and accurately (20+ words a minute).

Excellent organizational, written, and oral communication skills.

Ideal candidates for this position are highly motivated, energetic, and dedicated. This position relies on building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.

Adhere to all attendance and work schedule requirements.

Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.

Escalate customer issues to the appropriate staff and managerial for resolution as needed.

Comply with requirements surrounding confidential information and personal information.

Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures.

Lead fact-finding discussions to determine the best options for the customer.

Accurately document and process customer claims in appropriate systems.

Research systems to find missing information as applicable coordinate with other departments to resolve issues when needed.

Ensure first call resolution through problems solving and effective call handling.

#Call center representative part time professional

Handle inbound and outbound contacts in a courteous, timely, and professional manner.In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

#Call center representative part time full

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. This is an on-site, entry-level position. Schedules vary by site and project however, we can usually find something that works for everyone. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. In this role, you will identify customers' needs, research every issue, provide solutions, and upsell customers on new products and services. We are looking for part-time call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients.